Help and support
Last updated: 18 September 2026
Contact us
Email us at hola@vivealacant.com. To help us help you, tell us your phone model, your OS version and what happened.
The app works without an account
An account is optional: it means your passport and saved items come with you when you change phone.
Deleting your account
In the app, while signed in, go to Profile → Your account → Delete account, and confirm.
The app warns you what will be deleted: “Your account and its synced data on the server will be deleted. Stamps and saved items on this device are kept locally. This cannot be undone.”
If you signed in with Apple, when you delete your account we ask Apple to revoke the access you gave Vive Alacant (you can also revoke it yourself in your Apple Account settings). If you signed in with Google, that permission isn’t revoked automatically: you’ll need to revoke it in your Google Account settings.
Your data
Our Privacy Policy is here on this website. To exercise your rights of access, rectification, erasure, objection, restriction and portability, email privacidad@vivealacant.com.